Prominent Kitchens and Joinery Pty Ltd

Introduction

Prominent Kitchens and Joinery Pty Ltd (ABN 73 646 120 014) (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information from you in a number of ways, including when you visit our website, contact us by phone, email, or in person, engage our services, or provide feedback or an enquiry.

The personal information we may collect includes your name, contact details (address, phone number, email address), payment information, and details about your project or enquiry. Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym, although this may limit our ability to provide certain services.

2. Use of Personal Information

We use your personal information to provide and manage our services, communicate with you about your project or enquiry, process payments and manage accounts, improve our services and customer experience, and comply with our legal obligations. With your consent, we may also send you promotional material and updates; you can opt out of these communications at any time.

3. Disclosure of Personal Information

We do not sell, trade, or rent your personal information. We may disclose it to our employees, contractors, and affiliated organisations who need it to help us deliver our services; to third-party service providers who assist us in operating our business, such as payment processors and IT providers; and to legal or regulatory authorities where required or authorised by law. We do not disclose your personal information to recipients located overseas unless we have taken reasonable steps to ensure it is handled consistently with the APPs.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These steps include physical, electronic, and managerial measures. When personal information is no longer needed and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

5. Access to and Correction of Personal Information

You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable period and will let you know if we are unable to provide access or make a correction, along with our reasons.

6. Cookies and Website Analytics

Our website may use cookies — small data files stored on your device — to improve your experience and help us analyse website traffic. You can accept or decline cookies through your browser settings, though some features of our site may not function properly if cookies are disabled. We may also use third-party analytics services, such as Google Analytics, to collect and analyse aggregated, non-identifying data about how our website is used.

7. Third-Party Links

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes take effect once posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Prominent Kitchens and Joinery Pty Ltd
ABN 73 646 120 014
28/332 Hoxton Park Rd, Prestons NSW 2170
1300 029 799
info@prominentkitchens.com.au